Privacy Policy


This Privacy Policy describes the information collected by Encantos Media Studios, PBC (“Encantos,” “we,” “us” or “our”) through our mobile “Encantos” applications and our “Canticos” applications (collectively, “Our Applications”) and our websites accessible at,, and (collectively, “Our Websites”) and how we use that information.

We collect limited information with Our Applications and Our Websites.

When you download and use Our Applications for children, we don’t require you to provide any information and we don’t collect any information about you or your device, except the following we collect:

(i) non-personal information about the duration the applicable mobile application is used and how it is used, such as the screens viewed and actions taken within such mobile applications, which is used solely to enhance and improve Our Applications; and

(ii) email addresses of parents who wish to receive our newsletter and membership communications, with those email addresses used solely to send the newsletter.

When you use Our Applications designed for adults and elect to utilize the social features of those applications, you may elect to provide us with your email address and other information only as permitted by you. We don’t store, share or disclose any of that information, other than email addresses which are used only to send you our newsletter as described below or membership communications, and any other information is used solely to provide and improve the features within those applications.

We Comply with the Children’s Online Privacy Protection Act

Our Websites and Our Applications comply with the Children’s Online Privacy Protection Act (“COPPA”). We don’t knowingly collect personal information from children under the age of 13 in violation of COPPA, and if in the event that a user identifies himself or herself as a child under the age of 13 through a support request, we will not collect, store or use, and will delete in a secure manner, any personal information of such user.

We Collect Certain Information When An adult Creates a User Account

When an adult (that is, a user who is over 18 years of age) elects to create a user account on one of our Websites or Applications, we collect and store certain personal information about such adult, including name, email address and phone number.

We Collect Certain Information When an Adult Purchases a Subscription for Any of Our Apps or Purchases an Item Through One of Our Websites

An adult may use one of our Websites to purchase a subscription to one of our Apps, or to purchase any other item that we make available for purchase on one of our Websites.  When an adult purchases such a subscription, or purchases any other item that we make available for purchase through one of our Websites, we (or a payment processor on our behalf) collect and may store certain information about such adult, including name, email address and phone number, as well as information required by the relevant payment processor to authenticate such user, such as a credit card number or other payment account identifier (such as an email address or phone number associated with such payment account), physical address, credit card security code and expiration date.

To Receive Our Newsletter, We Need Your Email Address

We provide a free, optional newsletter that parents can elect to receive by submitting a request on our websites or by providing an email address through parent-specific portions of our mobile applications. Our collection of email addresses is only for the purpose of sending membership communications and newsletters to parents and, to the extent such email address collection is governed by COPPA, such collection is made under Section 312.4(c)(3) of the COPPA rules effective July 1, 2013, which require that we notify you that:

(i) we are collecting the email address for the sole purpose of sending the newsletters and membership communications;

(ii) we use the email address solely for the purposes as described above and the email address is not combined with any other information; and

(iii) you may opt out of receiving the newsletter at any time by unsubscribing.

Our newsletter is provided through our third party service providers, so we share your email address with them for the sole purpose of fulfilling newsletter subscriptions.

When You Request Support, You May Contact Us

We allow users to contact us if they have support questions about use of our Our Applications or Our Websites. If you submit a support request, we may receive your email address and other information you provide related to your support request (“Support Information”). We use Support Information only for the support for the internal operations of Our Applications and Our Websites as provided under Section 312.2 of the COPPA rules effective July 1, 2013.

Information Sharing and Disclosure

We use your email address only for the purpose of sending the newsletter to you. We use Support Information only for the support for the internal operations of our website and Apps as provided under Section 312.2 of the COPPA rules effective July 1, 2013. We don’t rent, sell or share your email address unless we have your express consent and in the following circumstances:

(i) We share your email address with our newsletter provider to deliver our newsletter to you.

(ii) We may share your Support Information with our support providers, but only for the purpose of providing support to you.

(iii) We may share your email address and/or Support Information: (a) to protect the security or integrity of Our Applications and Our Websites, (b) to take precautions against liability; (c) to respond to judicial process, or (d) to the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety; and where such information is not used for any other purpose, all in compliance with Section 312.5(c)(6) of the COPPA rules effective July 1, 2013. For email addresses not subject to COPPA, such as email addresses collected through Our Applications designed for adults, we may share those email addresses on a confidential basis in connection with a merger or acquisition involving our company.

Third Party Tools

We may integrate third party applications and tools into the Services to provide Users with a better experience, and continually improve the quality of Our Applications and Our Websites (the “Services”). These third party providers may perform functions that help us operate the Services and that require the collection or processing of user data on our behalf and subject to our instructions. Examples of such providers include, but are not necessarily limited to, payment processing services (e.g., Shopify Payments), email campaign providers (e.g., Braze), and analytics and performance data solutions (e.g., Google Analytics). Privacy inquiries regarding any of the integrated applications should be directed to using the contact information provided at the end of this document.


A Note about Push Notifications

For our iOS applications, we may send push notifications if the user opts in to receive them. Apple’s push notification process automatically provides us with a token which is identified to a specific device, enabling notifications to be sent to that device through Apple’s push notification service. The token is used only to send push notifications. The token is not disclosed and is not used for any other purpose or combined with any other information. We send push notifications to communicate information about how to interact with our applications. Notifications can be turned off through the “Notifications” tab within iOS “Settings.”


When you visit Our Websites or use Our Applications, we may send cookies or similar digital files to your computer or device that uniquely identify your browser or device. We use cookies and such files to improve the quality of Services by storing user preferences and tracking usage information. Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer.

Links to Third Party Sites

We may provide links and/or connections to third-party web sites or services from Our Websites (we don’t allow links within our mobile applications). We are not responsible for the privacy practices or content of these third-party sites.


Reviewing your Information

If you would like to review the information we have collected, or if you would like us to delete and no longer collect or use your information you can contact us here or mail us at:

Encantos Media Studios, PBC

4175 Higuera Street

Culver City, CA 90232

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected. If we make changes in the way we use your email address, we will notify you in advance of posting by email. Such modifications will become effective on the date set forth in the email.

This Privacy Policy was most recently updated on September 16, 2021.


Contact Us

If you have any questions or concerns regarding this Privacy Policy, please visit